Last Modified: January 9, 2026
Exponential Health, P.C., and its affiliates (collectively “Exponential Health” or “We”) respect your privacy and are committed to protecting it through our implementation of this policy. This Privacy Policy (the “Policy”) outlines the type of information we may collect from you or that you may provide when you use ExpoHealth.care (the “Website”) or otherwise interact with Exponential Health and how we use that information, as well as our practices for collecting, using, maintaining, protecting, and disclosing various information. Certain jurisdictions afford their residents unique rights with respect to Personal Information (defined below) and Sensitive Personal Information (defined in applicable laws, rules, and regulations); where applicable, those rights are identified below.
This Policy applies to information we collect:
- On the Website
- In electronic communications, such as e-mail and text messages, between you and Exponential Health
- Through any third-party application by which you access data on the Website, or via any communication with which you interact with Exponential Health, or advertisements this Website maintains on third party websites or in third party communications, if such advertisements include a link to this Policy
It does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by Exponential Health or an entity related to Exponential Health, including Exponential Health’s affiliates or subsidiaries
- Any third party, including through any application or content (including advertising) that may link to or be accessible from the Website
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. This Privacy Policy aims to give you information on how Exponential Health collects and processes your Personal Information (defined below) through your use of the Website, including any data you may provide through this Website when you sign up to receive communications from Exponential Health, or obtain services through Exponential Health.
If you do not agree with our policies and practices, your choice is not to use our Website or interact with us. By accessing or using the Website or interacting with us, you agree to this Policy. This Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy from time to time for updates.
Contact Us
You may contact us regarding this policy at:
- Email: info@expohealth.care
- Telephone: (616) 548-6161
- Website: ExpoHealth.care
- Postal Address: 2155 East Paris Avenue SE, Suite 220, Grand Rapids, Michigan 49546
Information We Collect & How We Collect It
We collect several types of information from and about users of our Website, including information:
- By which you may be personally identified, such as name, postal address, e-mail address or telephone number (“Personal Information”)
- That is about you but individually does not identify you
- About your internet connection, the equipment you use to access the Website, and your usage details
- About your computer and internet connection, including your IP address, operating system, and browser type
We collect this information:
- Directly from you when you provide it to us, such as by filling out a form on a Website or subscribing to receive communications from us
- Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
Information You Provide To Us
The information we collect on or through the Website may include:
- Information that you provide by filling in forms on the Website
- Records and copies of your correspondence to us and ours to you
- Details of transactions facilitated by the Website
Information We Collect Using Automatic Data Collection Technologies
As you interact with the Website and other websites, we may use automatic data collection technologies to collect certain information about you, your hardware, your software, your interaction with the Website, and other data, including:
- Details of your visits to the Website, including your location, what pages you visit and links you follow, the length of time spent on each page, and other data regarding your interaction with the Website
- Information about your device and internet connection, such as what browser you are using and the IP address from which you’re accessing the Website
The information we collect automatically is not in and of itself Personal Information or Sensitive Personal Information, but we may synthesize it with Personal Information either collected by us from you as described in this Policy or obtained from third parties. This integration of information helps us to improve the service we offer by:
- Knowing more about our audience, including usage patterns
- Customizing the Website so that it is easier for you to use
- Enhancing our searches so they are more responsive to you
- Recognizing you when you return to the Website
The technologies we may use for automatic data collection include cookies, web beacons, and tracking pixels. In addition, third parties may serve some content on the Website and may use automatic data collection technologies to facilitate the service or services they provide. These third parties may collect information associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
Use of Your Information
The information we collect helps us to improve the Website and to deliver a better and more personalized service by enabling us to:
- Register you as a new user
- Manage our relationship with you
- Enable you to complete a survey
- Administer and protect our Website
- Deliver relevant Website content to you
- Use data analytics to improve our Website, products/services, marketing, customer relationships and experiences
- Make suggestions and recommendations to you about goods or services that may be of interest to you
- Estimate our audience size and usage patterns
- Improve the performance of the Website
- Recognize you when you return to the Website
- Carry out any obligations and enforce any rights arising from any agreements entered into between you and us, including for billing and collection
- Notify you about any changes to the Website or any products or services we offer through it
- Take other actions which we may describe when you provide the pertinent information
- For any other purpose with your consent
Patient-Related Information and PHI
If you are a patient of Exponential Heath, you can access the patient-related information that we maintain about you through the Exponential Health Patient Portal or in person in our offices. For more information about requesting your medical records, please contact us in person or using the information provided above. You also can request a correction to your patient information through our Patient Portal or in person. Any correction or deletion requests will be honored to the extent we are able to do so while still complying with the Health Insurance Portability and Accountability Act (HIPAA) and other state and federal laws, rules, and regulations.
How We May Use and Share Your Protected Health Information (PHI)
Uses and disclosures that may occur without your written authorization:
- Treatment: To provide, coordinate, or manage your healthcare. This may include sharing information with physicians, care teams, wellness professionals, pharmacies, labs, imaging centers, or specialists participating in your care.
- Payment: To bill for services you receive and coordinate payment arrangements when applicable.
- Healthcare Operations: To support daily practice functioning, such as quality improvement, staff training, administrative tasks, patient services, and internal management.
- To Contact You: We may contact you regarding appointments, follow-up care, treatment options, or health-related benefits and services.
- As Required by Law: We may disclose PHI if required to do so by federal, state, or local law, court order, subpoena, or regulatory agency.
- Public Health and Safety: We may disclose PHI for certain public health purposes, such as preventing or controlling disease, reporting adverse events, or reducing a serious and imminent threat to health or safety.
- Specially Protected Information: Certain categories of information (such as mental health records, genetic information, substance use treatment records, or HIV-related information) may have additional protections under federal or state law. We comply with these requirements and will obtain additional authorization when required.
Uses and disclosures that require your written authorization:
We will obtain your written permission before using or disclosing your PHI for any purpose not described in this Notice, including:
- Releasing information to non-care-related third parties
- Most marketing communications
- Disclosing records for non-treatment purposes at your direction
You may revoke authorization at any time unless we have already relied on it.
Breach Notification
If a breach occurs that may have compromised the privacy or security of your PHI, we will notify you promptly. The notification will include:
- A description of what occurred
- What information may have been involved
- Recommended steps you can take to protect yourself
- What we are doing to investigate and reduce future risk
Text Message Policy
If you sign up to receive SMS or text messages from Exponential Health or any of its service providers or affiliates, you are consenting to receive text messages related to your relationship with Exponential Health, including updates related to your visits, your Exponential Health Patient Portal account, one-time passcodes, billing notifications, prescription reminders, and health care management. These texts may be unencrypted and message and data rates may apply. Message frequency may vary.
You can opt-out of SMS or text messages by texting STOP to the number from which an Exponential Health SMS or text message originated. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS or text messages from the number to which you texted “STOP.” If you want to receive SMS or text messages again in the future, please let your health care provider know or text HELP to the number from which your SMS or text messages originated for instructions.
Neither Exponential Health nor wireless carriers are responsible for delayed or undelivered messages.
Disclosure of Your Information
We may disclose aggregated information about our users in general, and information which does not identify any individual, without restriction. We may disclose Personal Information that we collect or that you provide to us as described in this Policy:
- To our subsidiaries and affiliates
- To contractors, service providers, and other third parties we use to support our business
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets
- To fulfill the purpose for which you provide it
- For any other purpose disclosed by us when you provide the information
- With your consent
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our employees and associates, our customers, or any other individual or entity
Your Information; Your Choices
We make every effort to provide you with as many choices as possible regarding use of the Personal Information and Sensitive Personal Information you provide to us. We have identified the following processes to provide you with control over your information:
Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.
Promotional Offers from Exponential Health: If you do not wish to have your Personal Information used by the Company to promote our own products or services, you can opt-out by replying to a marketing email with “unsubscribe” in the subject line, clicking “unsubscribe” in the marketing email itself, or by contacting us using the methods identified in this Policy at any time.
We have no control over how third parties use your Personal Information.
Accessing and Modifying Your Information
If you have or maintain an account profile, you can review and change any information associated with that profile.
You may send us an email at info@expohealth.care to request access to, to correct, or to delete, any Personal Information you have provided to us. We may not be able to delete your Personal Information without also deleting any account associated with your Personal Information. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement, or cause remaining information to be incorrect.
Policy Towards Minors
Our Website is not intended for children under 13 years of age. No one under the age of 13 may provide any information to or on the Website. We do not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, do not use or provide any information on this Website or on or through any of its features/register on the Website. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@expohealth.care.
Changes to this Privacy Policy
We will update any changes in how we treat your Personal Information on this page with a date on which such update was published. It is your responsibility to visit this page from time to time and to make sure you fully understand how we treat your Personal Information. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.